We pride ourselves on delivering the highest quality products at the best value for our customers. Due to seasonal fluctuations, certain flowers may not be available and substitutions made as a result.

 

Images found on this site are used as guides only and may not be the same as the final product. 

Little Birk Florals reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and colours. Every effort will be made to create an arrangement of shape, size and colour and using using any flower specified, according to the order description. In the case where a specific flower type or colour is unavailable within the given time frame of the delivery, substitutions may be made within the arrangement to achieve the overall shape, style and colour effect and to ensure the order is delivered on time. 

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Customer Satisfaction. 

At Little Birk Florals, we go to great lengths to ensure that our customers receive the best quality products. We truly care about our customers and are committed to providing the highest level of service. 

Although we conduct thorough quality control on our products, we are dealing with organic products, and on rare occasions this product may not meet expectations. 

In these instances, we will do right by our customers and rectify legitimate queries regarding products which fall beneath our high standards. 

In order to do so consistently, we require that a photo of the product be taken with 12 hours of the order being delivered. 

This is extremely important as we take each issue very seriously and pass on the  feedback to our suppliers and growers. 

You can also give us a call, however without a photo within 12hours, we are unable to provide the full range of solutions to rectify the issue. We thank you for understanding and always appreciate your feedback.