SUBSITUTION POLICY
We pride ourselves on delivering the highest quality products at the best value for our customers. Due to seasonal fluctuations, certain flowers may not be available and substitutions made as a result.
Images found on this site are used as guides only and may not be the same as the final product.
Little Birk Florals reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and colours. Every effort will be made to create an arrangement of shape, size and colour and using using any flower specified, according to the order description. In the case where a specific flower type or colour is unavailable within the given time frame of the delivery, substitutions may be made within the arrangement to achieve the overall shape, style and colour effect and to ensure the order is delivered on time.
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Customer Satisfaction.
At Little Birk Florals, we go to great lengths to ensure that our customers receive the best quality products. We truly care about our customers and are committed to providing the highest level of service.
Although we conduct thorough quality control on our products, we are dealing with organic products, and on rare occasions this product may not meet expectations.
In these instances, we will do right by our customers and rectify legitimate queries regarding products which fall beneath our high standards.
In order to do so consistently, we require that a photo of the product be taken with 12 hours of the order being delivered.
This is extremely important as we take each issue very seriously and pass on the feedback to our suppliers and growers.
You can also give us a call, however without a photo within 12hours, we are unable to provide the full range of solutions to rectify the issue. We thank you for understanding and always appreciate your feedback.
FLOWER CARE
How to keep your petals peaky!
We want you to keep your flowers as long as possible, so we have created a source of information to help you get the best of from your blooms. Follow our flower care guide and learn some helpful tips and tricks on how to care for your flowers.
To get the best from your flower arrangement that has been designed especially for you, we recommend leaving the strung on your Bouquet if your think the vase wont support the flowers in its arrangement.
Before you start, be sure to snap a pic to skite about them to your friends on Instagram and don't forget to tag us littlebirkflorals.
Remove or carefully fold back the wrapping off your flowers and cut the stems on an angle with sharp clean scissors. Place the flowers in a clean vase with fresh water and remove any foliage (leaves) or greenery that sits below the water level to help the water stay as fresh as possible. Rinse the vase, change the water and re-cut the stems every 1-2 days.
Keep the flowers away from direct sunlight and air-conditioning or heating and avoid placing them near fruit or vegetables as this will shortens their lifespan.
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All flowers have different lifespans - so as some of your flowers reach the end of their life, you may need to remove them and transfer the remaining blooms over to a smaller vessle. Cut the stems as you do this and keep changing the water and keep the vase nice and clean, the general rule of thumb is, if its not clean enough to drink from then its not clean enough for your flowers.
Enjoy your LBF blooms!
